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6th Annual Customer-Centric Service Excellence
Cultivating the “Wow” Factor within Your Customer-Centric Frameworks Towards Achieving Greater Profitability and Service Excellence
7-9 Sep 2015
Hyatt Regency Dubai Creek Heights,Dubai, United Arab Emirates
- Conference Workshop
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The Golden Rules and Strategies of Enterprise Gamification to Enhance Your Customer-Centricity
The Golden Rules and Strategies of Enterprise Gamification
Workshop Moderator: Janne Ohtonen
Company: Senior Customer Experience Specialist,AddValueTo.Me, UK
- Why You Should Attend
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6th Annual Customer-Centric Service Excellence
Join us at the 6th Annual Customer-Centric Service Excellence Conference on the 7th - 9th September 2015 in Dubai, UAE that will cover themes on Current Customer Centricity Market Trends, Global Standards and Certification, upcoming Gamification Strategies, Tools and Technological Touchpoints Optimisation and Engaging with Your Internal Customers. These key themes in our exclusive event will be delivered through interactive sessions such as after-lunch games, roundtable discussion, workshop and case studies. Our annual flagship event has been strategically created to supplement your service care team with important skill-sets and strategies to achieve optimum customer satisfaction to drive brand loyalty.
Do not miss the opportunity to network with fellow peers and learn from our esteemed line-up of speakers from globally renowned brands.
- Key Topics
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- Chief Customer Officers: Your Business Survival Kit to Thrive in the 21st Century
- Supercharging Your After-Sales Service: Complaints, Comments, Communication and Customer Experience
- Enhancing the Symbiotic Relationship between King Fahd Medical City’s Customer Centricity versus Customer Experience
- Going 24/7/365 : Providing a Smooth Continuous Service Availability without Interruption
- The E-Platform: Mastercard’s Strategies in Heightening Private and Public Sector Cooperation While Improving Service Delivery
- Previous Attendees Include
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Head of Customer Relation, Ministry of Environment and Water
Head of Customer Service, Ministry of Environment and Water
Customer Relation Specialist, DEWA
Customer Care Director, Sudatel
Entity Management Manager, ADSIC
Customer Care Supervisor, Saudi Aramco
Head of Process and Quality Assurance, Bank Sohar
Head of Customer Care, Wataniya Mobile
Head of Customer Care, Gulf Bank Kuwait
Section Head Customer Care, Department of Transport
- Why Choose marcus evans Conferences?
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marcus evans specialises in the research and development of strategic events for senior business executives. From our international network of 63 offices, marcus evans produces over 1000 event days a year on strategic issues in corporate finance, telecommunications, technology, health, transportation, capital markets, human resources and business improvement.
Above all, marcus evans provides clients with business information and knowledge which enables them to sustain a valuable competitive advantage and makes a positive contribution to their success.
- Event Sponsors
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Platinum Sponsor Servion Visit website >> 
Gold Sponsor Talisma Visit website >>
- Practical Insights From
- Click Here For Full Agenda
- Voice of Our Customers
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- Best practices were very good examples. The experience with marcus evans was a first time and it was very good-Abu Dhabi Municipality
- The course leader engaged is one of your areas of excellence-Ma’aden
- The conference created and helped in sharing experience that boost new ideas to overcome challenges faced in practice-Wataniya Mobile
- Great line up of speakers that were from different industries -Bank Sohar
- Workshop was really interesting and a lot of knowledge was gained on the subject matter -Y.K Almoayyed
- Latest Conference News & Resources
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- Mohammed bin Rashid launches fourth generation of government excellence programme
- Plans will make dubai airport run smoother
- Dubai Health Authority to study customer services systems
- Dubai FDI Supports UK based customer service trainer scale up presence in the region
- Join the Discussion
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Tweets by @CommsME
- Event Contact
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For all enquiries regarding speaking, sponsoring and attending this conference contact:
Miss Bernardine Michael - Regional Director (Digital,Media & PR) APAC & MEA
marcus evans Kuala Lumpur , Suite A-20-1, Level 20
Hampshire Place Office, 157 Hampshire, 1, Jalan Mayang Sari
50250 Kuala Lumpur
Telephone: +603 2603 2597
Fax: +603 2603 2597
Email: BernadineM@marcusevanskl.com