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5th Annual Customer-Centric Service Excellence 2014

Embedding customer-centricity into your organisation’s DNA to achieve the ultimate organisational trifecta; engaging customers’ loyalty, fostering customer-centric internal culture and enhancing your revenue pie

15-17 Sep 2014
Hilton Abu Dhabi, United Arab Emirates

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Conference Speakers

Zuhdi Abduljawad
Customer Care Consultant
Department of Transportation, UAE

Ziad Ziadeh
National Customer Service Director
DHL Express, Saudi Arabia

Naveed Ashgar
Marketing Director
Fonterra, UAE

Andres Ortola
Sales Excellence and Strategy Director - Asia Pacific
Microsoft, Singapore

Ahmad Khawaja
General Manager – Corporate Processes Excellence and Quality
Mobily, Saudi Arabia

Sadia Noori
AVP – Social and Media
Mashreq Bank, UAE

Joe Tawfik
CEO
Kinetik BPO, Australia

Professor Morris Pentel
Chairman
Customer Experience Foundation, UK

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General Enquiries

Miss Bernardine Michael - Regional Director (Digital,Media & PR) APAC & MEA

marcus evans Kuala Lumpur , Suite A-20-1, Level 20
Hampshire Place Office, 157 Hampshire, 1, Jalan Mayang Sari
50250 Kuala Lumpur

Telephone:
+603 2603 2597
Fax: +603 2603 2597
Email: BernadineM@marcusevanskl.com


Conference Quote

Embedding customer-centricity into your organisation’s DNA to achieve the ultimate organisational trifecta; engaging customers’ loyalty, fostering customer-centric internal culture and enhancing your revenue pie