5th Annual Customer-Centric Service Excellence 2014

Customer centricity is not an objective, it has become indispensable! You need to create customer experiences that transcends the ordinary, it has to be memorable and not simply satisfactory! It is now your vital lifeline to business success and a sustainable competitive advantage for your organisation. The question is, how do you achieve the ultimate organisational trifecta with customer centricity? It is time to move forward in cultivating the right culture that aims to provide enhanced customer experience which in turn will generate profitability. To succeed in customer centricity, you need to commit to it – NOW!

Deliver world-class customer experience by investing in our upcoming 3-day ‘5th Annual Customer-Centric Service Excellence’ conference which explores customer-centricity themes at its best. Our esteemed line up of speakers will bring you on a journey of best practices and success stories on ‘Enhancing Customer Experience through Service Innovation and Personalisation’, ‘Omni-Channelling is the Way to Go!’, ‘Where’s the ROI in Great Customer Experience?’ and many more. Also, you would not want to miss out on our 1-day post conference workshop in ‘Building the Customer-Centric Organisation’. All of which will lead you to your final destination of achieving customer-centric service excellence!